Measuring Quality Policy Deployment: A Fuzzy Logic Approach

Abstract

Global and balanced performance measurement in Quality Policy Deployment is a key element of quality management in public Higher Education Institutions (HEI's). This paper describes the design of a fuzzy linguistic model for measuring Quality Policy Deployment in a Colombian public HEI. The proposed model integrates Balanced Scorecard (BSC) principles with the theory of fuzzy sets for treatment of imprecision associated with quantifying of Quality Policy Deployment. The application of the model allowed to obtain a crisp Quality Policy Deployment Index incorporating imprecision and vagueness on these calculations through a fuzzy rule-based system.