dc.contributorHenao Cálad, Mónica
dc.contributorBejarano Botero, Luis Mauricio
dc.creatorDelgado Cuéllar, Nurth Constanza
dc.date.accessioned2018-08-31T19:12:27Z
dc.date.accessioned2022-09-23T22:07:04Z
dc.date.available2018-08-31T19:12:27Z
dc.date.available2022-09-23T22:07:04Z
dc.date.created2018-08-31T19:12:27Z
dc.date.issued2018
dc.identifierhttp://hdl.handle.net/10784/12743
dc.identifier658.406 D352
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/3539544
dc.description.abstractIn the final report of this investigation, the experience from the students of the Shared Services Center, from EAFIT University was characterized -- In 2016 when the different processes, were brought into line it was identified that the final papers had a particular logic within the development of every program -- Because of this, it became necessary to validate which could be the best way to approach the study, based on valid sources -- And the identification of student’s needs, then a focal group was guided by a semi-structured interview -- Positive and negative aspects were investigated inside their report development cycle -- To conclude, the design of an ideal experience for each of the users was included -- The presented elements have as a main purpose, contribute on the restructuring of the final papers, which, from February 2017, have been being developed by each of the coordinations and led the Management Dean from Eafit University in the academic area -- In addition, this will contribute to the standardization of the process that is being developed inside of the Shared Services Center from the school
dc.languagespa
dc.publisherMaestría en Administración - MBA
dc.publisherEscuela de Administración. Departamento de Organización y Gerencia
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rightsAcceso abierto
dc.subjectCentros de Servicios Compartidos
dc.subjectExperiencia de servicio
dc.subjectCustomer Journey Map
dc.subjectDiseño de servicios
dc.subjectGestión administrativa
dc.subjectUniversidad EAFIT. Escuela de Administración
dc.subjectExperiencia de usuario
dc.subjectGrupos focales
dc.titleCaracterización de la experiencia en el proceso de trabajos de grado desde el Centro de Servicios Compartidos, para los estudiantes de las maestrías en profundización de la Escuela de Administración de la Universidad EAFIT
dc.typemasterThesis
dc.typeinfo:eu-repo/semantics/masterThesis
dc.typeinfo:eu-repo/semantics/publishedVersion


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