Procesamiento de lenguaje natural en el sector de BPO en Colombia

Abstract

One of the most important fields of artificial intelligence in recent years is natural language processing. This article explains its operation and a cost analysis using GPT-3, one of the most important AIs. In addition, based on data on working conditions, the possible effects on the Colombian labor market, specifically the Bussines Process Outsourcing (BPO) sector, are studied. Finally, it is found that the profitability of migrating to the automation of these activities is high and, in addition, the government provides incentives for change. However, the labour market is not prepared to absorb the impact, so it is important that the Ministry of ICT and the Ministry of Education work together so that automation is not a problem in the future of social welfare.