dc.contributorVelásquez Arias, Claudia Eugenia
dc.creatorSánchez Ocampo, Felipe Andrés
dc.date.accessioned2018-05-08T18:49:09Z
dc.date.accessioned2022-09-23T20:42:57Z
dc.date.available2018-05-08T18:49:09Z
dc.date.available2022-09-23T20:42:57Z
dc.date.created2018-05-08T18:49:09Z
dc.date.issued2014
dc.identifierhttp://hdl.handle.net/10784/12213
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/3520293
dc.description.abstractIn this work presents a guide to the implementation of asset management and configuration -- Managing IT assets is becoming increasingly important in organizations time, because it is the pillar on which much of the decisions at the level of technology management are taken in the organization are based, besides efficient management of technology assets translates into cost reduction -- Is largely the process which take inputs other information technology management processes -- The guideline development is the application of ITIL, a framework of best practices in managing world-class infrastructure information technology, in order to solve problems in the field of asset management Technology for companies in the region -- ITIL Version 3 was used, identifying each of the elements of the service lifecycle in stages: Strategy, Design, Transition, Operation and Continual Service Improvement
dc.languagespa
dc.publisherUniversidad EAFIT
dc.publisherIngeniería de Sistemas
dc.publisherEscuela de Ingeniería. Departamento de Ingeniería de Sistemas
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rightsAcceso abierto
dc.subjectGestión tecnológica
dc.titleGuía para la implementación de la gestión de activos del servicio y configuración, basado en ITIL V3
dc.typeinfo:eu-repo/semantics/bachelorThesis
dc.typebachelorThesis


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