Impacto económico de la transformación digital con robótica de procesos en la banca colombiana : caso Grupo Bancolombia

Abstract

The constant technological innovation combined with the needs of a market in constant evolution and high speeds of change in lifestyles, demands and needs in a global market that it requires that organizations are transformed to compete and develop in their business models. This is where the digital transformation is understood as the combination of technology, digital capabilities, processes and cultural changes aligned with the strategy enable organizations transcend and adapt to a new era.

In the present work it is carried out exposes as digital transformation through process robotics and intelligent process automation has become a necessary for innovative organizations in the way of operating their processes, providing a new experience to customers and contribute to the generation of value to those interested. Finally, expand the strategy and financial results of robotic process automation and intelligent process automation at the Grupo Bancolombia.