Efecto de la gestión del conocimiento organizacional en la innovación

Abstract

Organizational Knowledge is a collective set of learnings and practices within an organization; It is information, skills, and experiences, which allows adequate responses to situations and enables organizations. Managing organizational knowledge is arranging and optimizing it, which includes planning and controlling; also, it requires efforts to make organizations acquire, store, measure and use it, in a way which impacts as expected in the organization or society. This research paper aims to identify the actions and practices of knowledge management and the results of innovation to finally describe the relation between the practices of knowledge management and the contexts of the organizations that generate innovation results. The research reviewed theories and conceptual positions of knowledge management, results of innovation and the ways of measuring innovation; to contrast these with a field work that identifies reviewed theories and conceptual positions in the day-to-day practice of organizations in Colombia. The analysis indicates that the service sector, focusses its knowledge management efforts mainly on people and strategic alignment in order to produce innovative solutions; Meanwhile the industrial sector focuses its efforts on process and people, aiming for innovation in the production processes. Finally, the study is complemented by an interview questionnaire form that can be used on further and future studies with larger samples.