Conflicto y desempeño en equipos ágiles en una de las empresas de tecnología más importante de Colombia

Abstract

This article deeply explores the existence of a possible relationship between conflict handling skills and performance in software development teams that work using Scrum methodology -- This study is made of a detail bibliographical research regarding software development, looked from an engineering and project management point of view -- In the same way, there is an analysis of conflict, with its possible root causes and the different modes to face it, as well the relationship between them and the team performance -- Finally, the results of the answers of 30 people that took the Thomas-Kilman test are revealed, and it is used to determine their prevailing conflict handling mode -- All of that is shown along a management assessment from an expert panel group, regarding each one of the five teams that the interviewed people work on -- This study took place in one of the most important technology companies in Colombia, which is a leader company in implementing agile methodologies in software development projects in this country; moreover, it has more than 500 employees distributed in five Colombian cities and has offices in Mexico and the United States