Ação ergonômica e estratégias de operações: proposta de integração na prática

Abstract

This research has, with main objective, the construction of activity ergonomics management model that is related operations strategies, developed from practical experience in the company with metal - mechanics production of white goods, involving a group of approximately 1.500 people and 400 workplaces, aimed at structuring an ergonomic action, based on the activity ergonomics, which it is aligned with the operations strategy and understanding the consequences (positive and negative) about ergonomics action, the perception of the operators and managers of the company, the relationship between health and work. The construction involved a participatory process the transformation of the working conditions and workplace conception. The theoretical-methodological approach has the assumptions of ergonomics work analysis and action research were used to construct the model based on the activity ergonomics of operations strategies related in order to emerge among all the actors involved greater understanding of the work, its determinants and constraints, as well as the instrument to represent the perceptions of the actors of this process and its contradictions. The demand started from high rates of removal by musculoskeletal disorders in the area of manufacturing company. The data were indicators that guided the certificates and clearances. Training, analysis / diagnosis and projects were the steps of action research. Relation about training, a ergonomics committee was formed with the performance of health professionals, process engineers and production supervisors. These actors were trained and helped to survey the descriptions of the task, the constraints involved, the rules and expected results and project items, so they would get to the point of view of activity and operations strategies, to further suggest recommendations necessary. Moreover, the process of analysis / diagnosis was developed from the ergonomics law (NR 17) with assumptions of ergonomic work analysis (AET). Finally, the stage was set designs from the results of a summary of the analysis / diagnosis. Every problem encountered was given a solution, aligning with operations strategies (organization of work, performance measures, process technologies, and human resources) through implementation of breaks, job rotation, procedure for development projects, order to modify the organization of work and technical and organizational design and in case devices, design of design processes and correction operations. From there, the team can count on financial support from the direction of the company and a specialized and skilled in analyzing work situations, innovative practices and active participation of the operator internal technical structure to generate credibility and consistency in actions that enhance and stimulate quality of work life.