dc.contributor | Cardona Ríos, Sonia | |
dc.creator | Salazar Quintero, Ricardo | |
dc.date.accessioned | 2013-02-14T19:45:51Z | |
dc.date.accessioned | 2019-04-30T15:12:30Z | |
dc.date.available | 2013-02-14T19:45:51Z | |
dc.date.available | 2019-04-30T15:12:30Z | |
dc.date.created | 2013-02-14T19:45:51Z | |
dc.date.issued | 2010 | |
dc.identifier | http://hdl.handle.net/10784/410 | |
dc.identifier | 005.12 S161 | |
dc.identifier.uri | http://repositorioslatinoamericanos.uchile.cl/handle/2250/2516034 | |
dc.description.abstract | Considering the current situation of Enlace Operativo S.A., where technological management processes and tools, well satisfy the needs of the day routine, those tools and processes are not aligned with technology management standards that ensure compliance with the company strategic planning, which includes an ISO 20000 certification by the end of 2012. To accomplish that strategy, the processes of ChangeManagement, Configuration Management, Knowledge Management, Capacity Management and Availability Management were designed. | |
dc.language | spa | |
dc.publisher | Universidad EAFIT | |
dc.publisher | Ingeniería de Sistemas | |
dc.publisher | Escuela de Ingeniería. Departamento de Ingeniería de Sistemas | |
dc.rights | openAccess | |
dc.rights | Libre acceso | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.subject | Proyecto de Grado. Ingeniería de Sistemas | |
dc.subject | Gestión tecnológica | |
dc.subject | Buenas prácticas en gestión de servicios de TI | |
dc.subject | Gobernabilidad de TI | |
dc.subject | Biblioteca de Infraestructura de Tecnologías de la Información (ITIL) | |
dc.title | Diseño de una solución para brindar gobernabilidad de tecnología a Enlace Operativo S.A. basado en el estándar internacional ITIL para la gestión tecnológica | |
dc.type | Tesis | |
dc.type | Tesis | |