Diseño de un programa de capacitación en competencias para ASEISA LTDA.

Abstract

It carries out research in ASEISA Company Ltd. to design a competency training program for staff of guards connected to the company that provides security services. Surveys are used to such personal interviews and analysis of higher performance evaluations, which identify the strengths and weaknesses in the powers of the security guards working in the company. On this basis, the program is structured competency training for the staff, which includes areas such as leadership, customer service, emotional intelligence and information systems, among others. As a pedagogical strategy used meaningful learning, which encourages the worker to develop new knowledge and skills on the basis of their work environment and their daily experiences at work. The implementation of this program should result in the alignment of the powers of the guard are the objectives of the organization, which involves the development of excellence in customer service.