The 193 call center, a meaningful public service!

dc.creatorEickhoff, Maud
dc.creatorSznelwar, Laerte Idal
dc.date.accessioned2013-09-18T12:45:54Z
dc.date.accessioned2018-07-04T16:21:08Z
dc.date.available2013-09-18T12:45:54Z
dc.date.available2018-07-04T16:21:08Z
dc.date.created2013-09-18T12:45:54Z
dc.date.issued2012
dc.identifierWORK-A JOURNAL OF PREVENTION ASSESSMENT & REHABILITATION, AMSTERDAM, v. 41, n. 7, supl. 1, Part 1, pp. 36-41, AUG 16, 2012
dc.identifier1051-9815
dc.identifierhttp://www.producao.usp.br/handle/BDPI/33436
dc.identifier10.3233/WOR-2012-0132-36
dc.identifierhttp://dx.doi.org/10.3233/WOR-2012-0132-36
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/1634726
dc.description.abstractThis article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to identify the prescribed task, the real work executed and strategies used by workers to meet the demands of the job. Starting by identifying the tasks and activities developed, this article analyzes the work of the emergency services call center which is of vital importance to the organizational structure, since it is the start point for the process that results in fulfilling the corporation's mission.
dc.languageeng
dc.publisherIOS PRESS
dc.publisherAMSTERDAM
dc.relationWORK-A JOURNAL OF PREVENTION ASSESSMENT & REHABILITATION
dc.rightsCopyright IOS PRESS
dc.rightsclosedAccess
dc.subjectFIRE DEPARTMENT SERVICE
dc.subjectRESCUE SERVICE MANAGEMENT
dc.subjectTHE EMERGENCY SERVICES CALL CENTER
dc.titleThe 193 call center, a meaningful public service!
dc.typeArtículos de revistas


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