Artículos de revistas
The role of evaluation in decision-making in the management of health services
Fecha
2013-08-02Registro en:
CIENCIA & SAUDE COLETIVA, RIO DE JANEIRO, v. 17, n. 4, supl., Part 3, pp. 821-828, APR, 2012
1413-8123
10.1590/S1413-81232012000400002
Autor
Tanaka, Oswaldo Yoshimi
Tamaki, Edson Mamoru
Institución
Resumen
The management of health services is a complex administrative practice due to the breadth of the field of health and the need to reconcile individual, corporate and collective interests that are not always convergent. In this context, the evaluation needs to have specific characteristics in order to fulfill its role. The scope of this study was to establish the characteristics that the evaluation for the management of health services should have to contribute to decision-making. Usefulness, opportunity, feasibility, reliability, objectivity and directionality represent the set of principles upon which the evaluation should be based. Evaluations should lead to decisions that guarantee not only their efficiency and effectiveness but also their implementation. The evaluation process should ensure that decisions involve all stakeholders in order to render the implementation of decisions feasible, and take into account the health needs of the population and the goals set for the services. The scope of this article is to elicit a debate among different stakeholders in the evaluation in the hope that it can contribute to the reflection on the real usefulness of evaluations in which the political component in management has been increasingly prevalent.