[quality Planning Of Family Health Units Using Quality Function Deployment (qfd)].

dc.creatorVolpato, Luciana Fernandes
dc.creatorMeneghim, Marcelo de Castro
dc.creatorPereira, Antonio Carlos
dc.creatorAmbrosano, Gláucia Maria Bovi
dc.date2010-Aug
dc.date2015-11-27T13:18:28Z
dc.date2015-11-27T13:18:28Z
dc.date.accessioned2018-03-29T01:12:01Z
dc.date.available2018-03-29T01:12:01Z
dc.identifierCadernos De Saúde Pública. v. 26, n. 8, p. 1561-72, 2010-Aug.
dc.identifier1678-4464
dc.identifier
dc.identifierhttp://www.ncbi.nlm.nih.gov/pubmed/21229215
dc.identifierhttp://repositorio.unicamp.br/jspui/handle/REPOSIP/199146
dc.identifier21229215
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/1299379
dc.descriptionQuality is an indispensible requirement in the health field, and its pursuit is necessary in order to meet demands by a population that is aware of its rights, as part of the essence of good work relations, and to decrease technological costs. Quality thus involves all parties to the process (users and professionals), and is no longer merely an attribute of the health service. This study aimed to verify the possibility of quality planning in the Family Health Units, using Quality Function Deployment (QFD). QFD plans quality according to user satisfaction, involving staff professionals and identifying new approaches to improve work processes. Development of the array, called the House of Quality, is this method's most important characteristics. The results show a similarity between the quality demanded by users and the quality planned by professionals. The current study showed that QFD is an efficient tool for quality planning in public health services.
dc.description26
dc.description1561-72
dc.languagepor
dc.relationCadernos De Saúde Pública
dc.relationCad Saude Publica
dc.rightsaberto
dc.rights
dc.sourcePubMed
dc.subjectBrazil
dc.subjectConsumer Behavior
dc.subjectFamily Health
dc.subjectHealth Personnel
dc.subjectHealth Planning
dc.subjectHealth Services Administration
dc.subjectHumans
dc.subjectNeeds Assessment
dc.subjectQuality Of Health Care
dc.subjectReferral And Consultation
dc.subjectTotal Quality Management
dc.title[quality Planning Of Family Health Units Using Quality Function Deployment (qfd)].
dc.typeArtículos de revistas


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