Quality Of Health Care: Patient Satisfaction In A University Hospital.

dc.creatorde Oliveira, Denise Fornazari
dc.creatorArieta, Carlos Eduardo Leite
dc.creatorTemporini, Edméa Rita
dc.creatorKara-José, Newton
dc.date
dc.date2015-11-27T13:06:07Z
dc.date2015-11-27T13:06:07Z
dc.date.accessioned2018-03-29T01:03:56Z
dc.date.available2018-03-29T01:03:56Z
dc.identifierArquivos Brasileiros De Oftalmologia. v. 69, n. 5, p. 731-6
dc.identifier0004-2749
dc.identifier
dc.identifierhttp://www.ncbi.nlm.nih.gov/pubmed/17187144
dc.identifierhttp://repositorio.unicamp.br/jspui/handle/REPOSIP/197056
dc.identifier17187144
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/1297289
dc.descriptionTo evaluate patient characteristics and satisfaction in an outpatient service at a university hospital, aiming at obtaining subsidies for standardization of a quality assessment program. Patient-representative sample was selected. It consisted of users of the Ophthalmology Outpatient Service at the Hospital das Clínicas, Universidade Estadual de Campinas (UNICAMP). A structured questionnaire was applied through interview, including the following variables: personal characteristics (gender, age, literacy, job), type of appointment (new patient, follow-up), waiting time for the first appointment, opinion regarding ease of access to the hospital, assistance at the front desk, time spent in the waiting room on the appointed day, quality of care, degree of satisfaction with the consultation and general evaluation of the assistance. The sample was characterized by patients with low literacy and socioeconomic level; 21.7% had a steady income. The majority of them think that it is easy to obtain an appointment. According to patients, the mean waiting time for the appointment was 94.6 minutes and 45.3% of them received no orientation after the appointment. Final evaluation of the quality of assistance was positive and patients were satisfied with the provided assistance. Although a high level of satisfaction regarding the provided service was observed, when the various factors that can affect patient satisfaction are considered, users reported limitations as concerns quality. Evaluation allowed a better knowledge about the provided service in a university hospital and pointed to the possibility of implantation of quality assessment routines.
dc.description69
dc.description731-6
dc.languageeng
dc.relationArquivos Brasileiros De Oftalmologia
dc.relationArq Bras Oftalmol
dc.rightsaberto
dc.rights
dc.sourcePubMed
dc.subjectAdolescent
dc.subjectAdult
dc.subjectAged
dc.subjectAged, 80 And Over
dc.subjectBrazil
dc.subjectChild
dc.subjectChild, Preschool
dc.subjectCross-sectional Studies
dc.subjectDelivery Of Health Care
dc.subjectFemale
dc.subjectHealth Services Accessibility
dc.subjectHospitals, University
dc.subjectHumans
dc.subjectInfant
dc.subjectMale
dc.subjectMiddle Aged
dc.subjectPatient Satisfaction
dc.subjectQuality Assurance, Health Care
dc.subjectQuality Indicators, Health Care
dc.subjectQuality Of Health Care
dc.subjectQuestionnaires
dc.subjectSocioeconomic Factors
dc.titleQuality Of Health Care: Patient Satisfaction In A University Hospital.
dc.typeArtículos de revistas


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