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Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
A qualidade do serviço no varejo supermercadista avaliada pelo RSQ (retail service quality)
(2014-03-27)
The share of retail trade in the Brazilian economy, over time, has encouraged the development of national supermarket sector. As a result of this fact, the purchasing power of consumers and increase competitiveness in the ...
Determinant Factors of Service Quality for Green Logistics Service Providers of Cross-Border Trade In Thailand
(Universidad del Zulia, 2020)
Assessment of quality service in the marketing of fruit and vegetables in retail formats in Brazil
(2011-01-01)
Fresh produce are distributed by various retail formats such as supermarkets, street fairs, retail shops, and grocery stores. The purchase of these products by consumers depends on numerous factors such as satisfaction ...
Sustainable innovation and service quality: an integrated overview
(Academic Conferences and Publishing International Limited, 2019)
© Proceedings of the 14th European Conference on Innovation and Entrepreneurship, ECIE 2019. All rights reserved. Sustainability is today a main concern of society. One way of addressing the problem and the need for ...
Satisfaction of the Graduate for the Continuous Improvement of Educational Quality in UNTELS
(Universidad Nacional Tecnológica de Lima Sur, 2019)
The Universidad Nacional Tecnologica de Lima Sur (UNTELS), like all universities, has as one of its objectives the training of professionals with skills that the changing working world requires. One way to establish the ...