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Lean service quality model to improve the performance of service in automotive dealer
(Springer Verlag, 2020-01-01)
The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general ...
Productivity increases through the implementation of a service management model based on Lean Service, MRP, and SLP in cleaning and pet care services SMEs
(Universidad de LimaPE, 2022)
Research on implementing work standardization in an SME company in the veterinary sector is very scarce. This
scientific article aims to increase productivity without neglecting the grooming service's quality and applying ...
SCHOOL MANAGEMENT AND THE CRITICAL-REFLECTIVE TEACHER'S CONTINUED EDUCATION IN PEDAGOGICAL COORDINATOR'S PERSPECTIVE
(Unesp-faculdade Ciencias & Letras, 2021-09-01)
This article aims to discuss the teachers' continued education in order to their practice in the school context, trying to understand how the formative actions occur, in an attempt to find evidence about the possibility ...
CRM as a tool for customer service in the organization
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2012-12-20)
The service is the fundamental experience that takes place in the contact between the organization and the customer. From the adequately perform of this relationship depends re- tention or loss of a customer. Therefore, ...
Modelo de avaliação de desempenho logístico de empresa de serviço
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2012-09-12)
There is a consensus among researchers and practitioners that logistics plays a strategic role, regardless of the activity or sector in which the organization operates. This reputation is due to the web of interrelations ...
O trabalho formativo do coordenador pedagógico junto aos professores que ensinam matemática
(Universidade Federal de São CarlosUFSCarPrograma de Pós-Graduação em Educação - PPGEd-SoCâmpus Sorocaba, 2017-12-15)
The present study has as general objective to analyze the dimensions and centrality of the work developed by the pedagogical coordinators in the continuing formation in service of teachers who teach mathematics in the ...
Blueprint as a process improvement tool in a Lara state service companyBlueprint como herramienta de mejora de proceso en una empresa de servicios del estado Lara
(Universidad Centroccidental Lisandro Alvarado, 2020)
Assessing the impact of clinical coordination interventions on the continuity of care for patients with chronic conditions: participatory action research in five Latin American countries
(Oxford, 2022)
Although fragmentation in the provision of services is considered an obstacle to effective health care, there is scant evidence on the impact
of interventions to improve care coordination between primary care and secondary ...