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Improving logistics services through the technology used in fleet management
(2012)
Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important ...
A framework for monitoring and runtime recovery of web service-based applications
(Insticc-inst Syst Technologies Information Control & Communication, 2008-01-01)
Service provisioning is a challenging research area for the design and implementation of autonomic service-oriented software systems. It includes automated QoS management for such systems and their applications. Monitoring, ...
The Customer’s Realization of the Service quality provided by life insurance companies in Baghdad
(Universidad del Zulia, 2019)
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
An integrated workbench for model-based engineering of service compositions
(IEEE Computer Society, 2010-05)
The Service-Oriented Architecture (SOA) approach to building systems of application and middleware components promotes the use of reusable services with a core focus of service interactions, obligations, and context. ...
A monitoring infrastructure for the quality assessment of cloud services
(Springer Nature, 2016)
Service Level Agreements (SLAs) specify the strict terms under which
cloud services must be provided. The assessment of the quality of services being
provided is critical for both clients and service providers. In this ...
The 193 call center, a meaningful public service!
(IOS PRESSAMSTERDAM, 2012)
This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to ...
A COMMITMENT-BASED REFERENCE ONTOLOGY FOR SERVICE: HARMONIZING SERVICE PERSPECTIVES
(Universidade Federal do Espírito SantoBRPrograma de Pós-Graduação em InformáticaUFESDoutorado em Ciência da Computação, 2014-12-10)
Nowadays, the notion of service has been widely adopted in the practice of economic sectors (e.g., Service, Manufacturing, and Extractive sectors), as well as, in the research focus of various disciplines (e.g., Marketing, ...