Many theories and concepts that were initially developed for manufacturing operations have also been applied to operations and processes that are primarily meant for the rendering of services. Despite this evident ...

Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service ...

Purpose - To develop and propose a framework, termed here as the value package prism, for assessing the kinds of management processes and flexibility available in providing a range of value packages (services and goods ...

Empirical research in operations management has increased steadily over the last 20 years. In this paper, we discuss why this is good for our field and offer some comments on the qualities we admire in an empirical operations ...

Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...

A Process Manual. It contains the diagrammed flows of activities, sub processes and processes that, together, make up Macroprocess 10 Information and Communication Technologies.

Macroprocess 1 Knowledge Management aims to “Guarantee the continuous collaborative creation, effective coordination and shared use of knowledge in matters related to agricultural development and rural well-being at the ...