Many theories and concepts that were initially developed for manufacturing operations have also been applied to operations and processes that are primarily meant for the rendering of services. Despite this evident ...

Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service ...

Service-Oriented Computing promotes building applications by consuming and reusing Web Services. However, the selection of adequate Web Services given a client application is still a major challenge. The effort of assessing ...

Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...

Real life data from three Mobile Operators has been used to successfully test a New Model of Quality of Experience (QoE) in Broadband Services. The Platform utilized is based on Open Source Tools and it generates Key Quality ...

The purpose of this paper is to discuss the operations strategy in a health care company located in São Paulo State: it s content, associate with established competitive priorities, and the changes in the structural and ...

Purpose - To develop and propose a framework, termed here as the value package prism, for assessing the kinds of management processes and flexibility available in providing a range of value packages (services and goods ...

The purpose of the present research whose theme is the Study of Flight Operations and Aeronautical Information Service areas at the Cotopaxi International Airport to determine the aeronautical technical English requirements ...