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Do recovery processes need empowered frontline employees?
(2019-11-22)
Purpose – The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is
necessary in the presence of streamlined recovery processes when customers attribute responsibility for the
recovery ...
Management and recovery of an urbanized catchment
(Instituto Nacional Pesquisas Espaciais, 1994-01-01)
Management and recovery of an urbanized catchment
(Instituto Nacional Pesquisas Espaciais, 1994-01-01)
The impact of human resource management practices on service recovery performance
(Universidad del Zulia, 2020)
Do recovery processes need empowered frontline employees?
(2019-11-22)
Purpose – The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is
necessary in the presence of streamlined recovery processes when customers attribute responsibility for the
recovery ...
When COVID-19 will decline in India? Prediction by combination of recovery and case load rate
Background: The World Health Organization (WHO) declared COVID-19 as a pandemic on March 11, 2020.
There is sudden need of statistical modeling due to onset of COVID-19 pandemic across the world. But health
planning and ...
Experimental thermal performance and modelling of a waste heat recovery unit in an energy cogeneration system
(Corporación Universidad de la Costa, 2020)