An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...

An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...

An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...

In this presentation we show the basic characteristics of the three types of Accounting: Financial Accounting, Managerial Accounting and Cost Accounting.

In view of the current business scenario the challenge for managers is to find a way of working that enable them to manage the various demands they face, especially those operating in technology startups, where innovation ...

This is a work focused skills of managers of hospitals as managers. We found in the literature, among others, the model proposed by Quinn, model that emphasizes skills in managerial roles, director, producer, monitor, ...

The representativeness of the small businesses and small companies and her importance for the national economy are unquestionable. While, they are in great number in the market, statistics reveal that high index of closing ...

Strategic planning is a fundamental tool for the enterprise development and should not be delimited to the organization size. However, a planning process management in micro and small business should be aligned with the ...

A partir de una investigación sobre los agentes telefónicos de call centers en Argentina (1987-2017), surgen varios interrogantes: ¿cómo los individuos actúan en el trabajo actualmente? ¿Cómo se piensan a sí mismos, a los ...