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The Customer’s Realization of the Service quality provided by life insurance companies in Baghdad
(Universidad del Zulia, 2019)
Factors influencing customer satisfaction with water service quality in Chile
(2021)
Consumers satisfaction with water and service quality are not always in line with monitored water and service quality compliance. Reducing the difference between perceptions and realities requires understanding how perceptions ...
Customer Experience Management as a key factor for customer satisfaction & business growth
(2020-10-08)
Por su novedad, son muy pocos los estudios que mencionan al CEM como factor potencial para una mejor satisfacción del cliente y especialmente para el crecimiento del negocio.
El objetivo de esta tesis es ofrecer una ...
Método para gestão da ocorrência de manifestações patológicas em edificações habitacionais
(Universidade Federal de São CarlosUFSCarPrograma de Pós-Graduação em Engenharia Civil - PPGECivCâmpus São Carlos, 2019-04-22)
Defects are a problem in buildings all over the world. However, there is a shortage of publications that focus on managing this problem. Given that construction companies have limited resources for improvement activities, ...
Proposal to improve customer service in an optician in Lima PerúPropuesta de mejora del servicio al cliente en una óptica en Lima Perú
(Universidad Internacional del Ecuador, extensión Guayaquil, 2021)
How would the managementof human behavior variables influence customer-oriented management?
(Emerald Group Publishing Ltd., 2019)
Purpose: Salesperson’s actions are critical in helping the firm develop customer value orientation and long-term relationship with profitable customers to achieve sustainable sales growth and profitability over time. The ...
Impact of the quality of services on customer satisfaction in a maintenance companyImpacto de la calidad de los servicios sobre la satisfacción de los clientes en una empresa de mantenimiento
(Universidad Centroccidental Lisandro Alvarado, 2018)
O relacionamento entre qualidade em serviços, valor percebido, imagem corporativa e seus impactos na satisfação de clientes bancários
(Universidade Federal de São CarlosUFSCarPrograma de Pós-Graduação em Engenharia de Produção - PPGEP-SoCâmpus Sorocaba, 2017-09-15)
The service sector has gained prominence both in the Brazilian and in the world’s economies, impelling organizations to seek excellence in their service. Faced with this need, in the banking sector, institutions have ...
Os efeitos das tecnologias digitais aplicadas ao food service: fatores determinantes na experiência do cliente
(Universidade Federal de São CarlosUFSCarCâmpus SorocabaAdministração - Adm-So, 2021-01-12)
The implementation of digital technologies is a trend that has been growing in the food services sector outside the home in Brazil. In order to understand this scenario, this work aimed to identify and analyze the factors ...