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Optimal location of public health centres which provide free and paid services
(NATURE PUBLISHING GROUP, 2001)
A model and a heuristic are presented for finding the most effective location of public health centres providing non-vital services in competition with existing private health centres. While private centres provide only ...
Finding locations for public service centres that compete with private centres: Effects of congestion
(SPRINGER, 2004)
We propose a locational model for public service centres when they compete with private centres. Customers may be captured by the centre offering shorter distance or lower waiting times. Both types of centres provide paid ...
A função do Código de Defesa do Usuário de Serviços Públicos (Lei nº 13.460/2017) no modelo brasileiro de controle dos serviços públicos
(Editora Fórum e Editora FGV, 2019)
La relación entre la experiencia de servicio, el valor percibido y las intenciones de comportamiento en clientes de actividades dirigidas
Service experience, Perceived value, Behavioural intentions, Fitness centres, Group fitness class, Virtual fitness class. ABSTRACT: Understanding the importance of the customer perception during the experience in the fitness ...
Implications of Value Creation for Customers of Social Firms in the Service Sector in Mexico.
(Unilasallista Corporación Universitaria, Editorial Lasallista, 2022)
Six Sigma method to assess the quality of the service in a gas utility company
(Cartagena de Indias, 2022-03-14)
A method to evaluate the quality of service of a customer service centre is proposed based on Six Sigma, and through an empirical and rational approach that allowed an objective perspective during the development of the ...
Calidad de servicio y satisfacción del usuario en el Centro de Salud Miguel Grau Distrito de Chaclacayo 2013
(Universidad Nacional Mayor de San MarcosPE, 2015)
El presente trabajo se desarrolló con el objetivo de establecer la relación que existe entre la calidad de servicio y la satisfacción del usuario del centro de salud “Miguel Grau” de Chaclacayo, en el año 2013. En esa ...
Nivel de satisfacción de los clientes del centro clínico Sanna, utilizando el modelo servucción en la ciudad de Cajamarca en el año 2017
(Universidad Privada del NortePE, 2017-11-28)
RESUMEN
La calidad en el servicio está considerada como uno de los asuntos más
importantes en el mundo empresarial en la actualidad. El objetivo principal es
cumplir los requerimientos del cliente y asegurar que todos ...
Development strategies for the information and communications technology sector in the Caribbean: A global perspective
(ECLAC, Subregional Headquarters for the Caribbean, 2014-12)
This occasional paper examines the experiences of three leading global centres of the ICT industry –
India, Silicon Valley, and Estonia – to reflect on how the lessons of these models can be applied to the
context of ...