One of the causes of the significant increase in individual transport use in urban centers, is certainly the lack of quality of public transport. The quality of public transport is the result of the adequacy of the service ...

Curitiba was pioneer in developing a fully integrated mass transportation system and in orienting city’s growth through structural lanes, therefore, became a global reference in urban mobility. Nonetheless, it’s system has ...

In the present work, we aim to develop a tool for evaluating the quality of services through the client´s voice. The services represent a significant part of the Brazilian economy, being also included in manufacturing ...

Public passenger transport plays a crucial role in the social and economical development of a country. Given its importance, it is in Brazil regulated and controlled by the government (e.g., agencies, state departments and ...

Identifica y selecciona indicadores de calidad para terminales de Transporte Automotor de Pasajeros y aplica una metodología para evaluarlos tomando como base la lógica fuzzy y cuestionarios aplicados a usuarios de terminales ...

Desarrolla una metodología para cuantificar accesibilidad y conveniencia en líneas de ómnibus teniendo en cuenta las expectativas de calidad del usuario local y aplicarla al caso de sistema de transporte por ómnibus de la ...