The Universidad Nacional Tecnologica de Lima Sur (UNTELS), like all universities, has as one of its objectives the training of professionals with skills that the changing working world requires. One way to establish the ...

Consumers satisfaction with water and service quality are not always in line with monitored water and service quality compliance. Reducing the difference between perceptions and realities requires understanding how perceptions ...

The objective was to confront the view of users and health professionals about the satisfaction with the public dental service. Interviews were conducted with users, professionals considered directly (ESB) and indirectly ...

Service provider administrators need to identify which perceived service quality (PSQ) elements are more relevant for users. By doing this, specific tactical and operational policies can be implemented to retain and attract ...

This research proposes a Robust Customer Satisfaction Index for air domestic journeys (RCSI), which could be less sensitive to outlier data than index scores based on the American customer satisfaction index (ACSI) ...

This work aimed to analyze the satisfaction of members of a credit union. A questionnaire was applied to 50 members of the cooperative located in southwest Paraná. The research has a qualitative and quantitative nature, ...