The Service-Oriented Architecture (SOA) approach to building systems of application and middleware components promotes the use of reusable services with a core focus of service interactions, obligations, and context. ...

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...

This presentation defines "Community Service Learning" (CSL), identifies the best practice principles for higher education that relate to teaching and learning, and examines how CSL relates to the development of the student ...

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. Such an approach is characterized by: • Integrating many ...

In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...

Service Level Agreements (SLAs) specify the strict terms under which cloud services must be provided. The assessment of the quality of services being provided is critical for both clients and service providers. In this ...