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The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
Due to its importance in fitness centers, a number of authors have explored and analyzed loyalty. However, two characteristics not yet examined are service convenience in fitness center chains and low-cost fitness centers ...
Service convenience, perceived value, satisfaction, and loyalty: A study of consumers from low-cost fitness centers in Spain
The fitness sector is a growing industry worldwide. Its continued implementation of business models makes it an
attractive market to study. Precisely, the low-cost model has become popular in countries such as Spain for
...
Propuesta metodológica para medir la calidad del servicio de consulta externa en medicina general
(Universidad IcesiFacultad de Ciencias Administrativas y Económicas, 2011-07-06)
This article offers a methodological
proposal for measuring quality of
outpatient service using the model
of tolerance zone. A mix of in-depth
interviews, focus group meetings,
exploratory factor analysis, and ...
La conveniencia de servicio en relación al compromiso y retención de clientes en los servicios de telefonía móvil
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022-03-01)
Actualmente los servicios de telefonía móvil se han convertido en parte fundamental para el día a día de la sociedad en general. Es por ello que las distintas compañías vienen considerando fundamental el establecer relaciones ...
La conveniencia de servicio en relación al compromiso y retención de clientes en los servicios de telefonía móvilService Convenience in relation to customer engagement and retention in mobile phone services
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Using Information Technology to reduce the risk of Fraud (Applied research in the National Insurance Company)
(Universidad del Zulia, 2020)
Analysis of performance indicators applied in a university hospital conveniated to the Brazilian Hospital Services Company
(International Journal of Development Research, 2018-07)
El formato de tiendas de conveniencia como medio de proximidad de servicios y abastecimiento en áreas urbanasThe convenience store format as a mean of proximity of services and supply in urban areas
(Quivera, Universidad Autónoma del Estado de México, 2017)
Tiempo de espera, atributos de tienda y calidad del servicio que determinan la satisfacción del cliente de la generación Millennial en las tiendas de conveniencia de distritos seleccionados de Lima MetropolitanaWaiting time, store attributes and service quality that determine the satisfaction of the Millennial generation customer in the convenience stores of selected districts of Metropolitan Lima
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021)