Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important ...

Many theories and concepts that were initially developed for manufacturing operations have also been applied to operations and processes that are primarily meant for the rendering of services. Despite this evident ...

In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...

This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to ...

Macroprocess 1 Knowledge Management aims to “Guarantee the continuous collaborative creation, effective coordination and shared use of knowledge in matters related to agricultural development and rural well-being at the ...

In the current market, small- and medium-sized companies (SMEs) face losses due to poor process control. The core activities of information technology (IT) outsourcing service companies are to provide outsourcing services ...

Academic interest in aspects of the public sector has grown considerably, especially in the areas of social sciences, management and finance. In the studies that are specifically designed to public service management, this ...