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Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
A monitoring infrastructure for the quality assessment of cloud services
(Springer Nature, 2016)
Service Level Agreements (SLAs) specify the strict terms under which
cloud services must be provided. The assessment of the quality of services being
provided is critical for both clients and service providers. In this ...
Security and Compliance Ontology for Cloud Service Agreements
(RonPub, 2017-09)
Cloud computing is a business paradigm where two important roles must be defined: provider and consumer. Providers offer services (e.g. web application, web services, and databases) and consumers pay for using them. The ...
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2018-06)
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2018-06)
Services in regional agreements between Latin American and developed countries
(ECLAC, 2006-05)
The paper analyses the main features of trade agreements covering services concluded between Latin American countries and developed country partners. The General Agreement on Trade in Services (GATS) is devoted a full ...
Software-defined Management Of Edge As A Service Networks
(IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INCPISCATAWAY, 2016)
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2021)
A COMMITMENT-BASED REFERENCE ONTOLOGY FOR SERVICE: HARMONIZING SERVICE PERSPECTIVES
(Universidade Federal do Espírito SantoBRPrograma de Pós-Graduação em InformáticaUFESDoutorado em Ciência da Computação, 2014-12-10)
Nowadays, the notion of service has been widely adopted in the practice of economic sectors (e.g., Service, Manufacturing, and Extractive sectors), as well as, in the research focus of various disciplines (e.g., Marketing, ...