This document outlines all steps necessary and research for the creation and implementation of a new business rule for the service to users of computing resources of Renault in Brazil. In the business rule of Renault do ...

This paper presents a proposal based on the system of emergency service of the Military Police of São Paulo in the Metropolitan Region of Paraíba Valley and North Coast Paulista, about the possibility of regionalization ...

Trata da questão do desconhecimento do impacto na satisfação do consumidor, provocado pela automação de centrais de atendimento ao cliente. O trabalho se concentra no serviço de centrais que permitem o auto atendimento, ...

O presente trabalho tem por objeto de estudo a pertinência da aplicação da teoria da responsabilidade civil pela perda de tempo útil aos fornecedores diante das práticas abusivas nos serviços de atendimento ao consumidor ...

This paper presents an analysis of service center 156 as a management tool in Municipal Postures Division at São José dos Campos. The 156 is now a instrument offered by the city to establishing a direct channel with the ...

The main goal is to develop a call center system to micro and small enterprises, niche which the system is designed for. The system was developed to atend the guidelines imposed by decree no. 6523 that regulates the law ...

This work had as thematic to explain to the reader the importance of attending to the citizen of São Jose dos Campos. Through the different ways of attending such as the personal attending digital attenfing and telephone ...

This work deals with the development, by detecting the absence of a mechanism for decision-making based on activities in the role of telephone service a central PABX installed in the company. The project was one employee ...