Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...

Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service ...

Business models used to improve current operations and tasks within private and public organizations, this technique is known as business process improvement, allowing organizations to be more efficient. Business processes ...

Received theory (e.g. Hart, Shleifer, Vishny, 1997) suggests that the participation of private actors in the operation of public services (such as prisons) might create incentives for cost reduction at the expense of service ...

We develop a database of all empirical research related to operations management in the journals Management Science, Manufacturing and Service Operations Management (M&SOM), and Production and Operations Management (POM) ...

New public management policies have been in effect in Chile since the 1980s, influencing the development of human resources policies and procedures, particularly within higher education institutions. While the impact of ...

One of the major problems faced by the public health is its administration. Deploying SUS - National Health System and the Federal Constitution of 1988 and soon after with Law 8,080 of September 19, 1990, was a great ...

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...

This work aims to understanding the workings of the Human Resource Management in the Public Service. Therefore aims to identify the operation of human resource management in the public service. The methodology used for ...