The purpose of this paper is to identify synergies between the relevant critical success factors (CSFs) of Lean Six Sigma (LSS) and the public values (PVs) introduced into public service management. Firstly, the approach ...

Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...

Purpose - The purpose of this paper is to present a framework integrating theoretical insights, empirical research and practical advice emerging from public service motivation (PSM) and self-determination theory (SDT). It ...

Despite long-standing criticisms of the paradigm, New Public Management (NPM) retains a strong influence over organizationsin public administration. Social Impact Bonds (SIB) are anoutcomes-orientedinvestment entity which ...

The study analyses the role of services in modern and less-developed economies. It shows the different meanings of the value, definition and classification of service activities found in economic literature. It discusses ...

The development of smart mobility initiatives requires specialized and contextualized policies addressing the needs and interests of many stakeholders involved. Since the development of such policies is challenging, there ...

The Constitution of the Republic, to discuss the form of service in the Public Administration, determines the principles to be followed by public agencies, as well as the public services outsourcing possibilities, leaving ...