Purpose - The purpose of this paper is to characterize the performance of online food delivery companies in Brazil and to analyze the content of the websites of these companies with a view to its use as a site for conducting ...

Despite initial criticism, and often driven by performance contracts, arm's length bodies (ALBs) have been expanding in Brazil within the context of state reform. The creation of ALBs is the strategy by which Brazilian ...

In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...

Home delivery makes distribution operations more expensive. This, because alternatively to distribute from a distribution center to a retailer, visits must be made to multiple geolocated customers and each of them demands ...

This article analyzes the configuration of public-private relations in Chile's health system between 2000 and 2018, focusing on organization and regulation, funding and service delivery. The following data collection methods ...

Contemporary research on service delivery has been preoccupied with the issue of privatization. Specifically, the concern has been with whether a governmental or non governmental entity is more effective and efficient in ...

El presente trabajo de investigación presenta una solución basada en una aplicación de delivery, la cual permite al público objetivo poder tener un fácil acceso para las compras de sus medicamentos, ofreciéndoles ahorro ...