There are often gaps between the lived experiences of end users and the official version of processes as espoused by the organization. To understand and address these gaps, we propose and evaluate process stories, a method ...

There are often gaps between the lived experiences of end users and the official version of processes as espoused by the organization. To understand and address these gaps, we propose and evaluate process stories, a method ...

Global healthcare services have evolved over time, and nowadays they are expected to follow high-quality optimized standards. Analyzing healthcare processes has become a relevant field of study, and different techniques ...

Inefficiencies in mine equipment maintenance processes result in high operation costs and reduce mine sustainability. However, current methods for process optimization are limited due to a lack of access to structured data. ...

The objective of this article is to apply the Design of Experiments technique along with the Discrete Events Simulation technique in an automotive process. The benefits of the design of experiments in simulation include ...

The objective of this article is to apply the Design of Experiments technique along with the Discrete Events Simulation technique in an automotive process. The benefits of the design of experiments in simulation include ...