There are often gaps between the lived experiences of end users and the official version of processes as espoused by the organization. To understand and address these gaps, we propose and evaluate process stories, a method ...

There are often gaps between the lived experiences of end users and the official version of processes as espoused by the organization. To understand and address these gaps, we propose and evaluate process stories, a method ...

This chapter introduces a specific application domain of process mining: healthcare. Healthcare is a very promising domain for process mining given the significant societal value that can be generated by supporting process ...

Business process modelling basically comprises an activity whose main goal is to provide a formalization of business processes in an organization or a set of cooperating organizations (Recker, et al., 2006) (van der Aalst, ...

Defining organizational software processes is essential for enhancing maturity because they cannot be improved if they are not specified. However, software process definition is hard and still not good for assuring ...

Purpose - The aim of this paper is to present a synthetic chart based on the non-central chi-square statistic that is operationally simpler and more effective than the joint X̄ and R chart in detecting assignable cause(s). ...

Software process definition requires choosing the process elements that appropriately fulfil the tailoring requirements, such as to prevent risks or to satisfy quality goals. The selection of appropriate process elements ...