Growing recognition of the importance of the customer-employee interaction in the tourism service delivery has led to the need to increase efforts to attract and retain qualified and committed personnel. The objective of ...

Given the service sector’s inherent dynamism, organizations ultimately rely on their employees’ and managers’ knowledge, skills, and capabilities to complete tasks for their clients. However, the lack of pragmatic guidance ...

This article studies the use of storytelling within companies and institutions as an effective tool for the management of internal communication, with which to create loyalty and generate engagement with employees. It ...

Purpose: The purpose of this paper is to empirically study the effect of employee involvement in the workplace on job satisfaction for millennial workers in Colombia. Design/methodology/approach: Data were obtained from a ...

Purpose: The purpose of this paper is to empirically study the effect of employee involvement in the workplace on job satisfaction for millennial workers in Colombia. Design/methodology/approach: Data were obtained from a ...

Purpose: The purpose of this paper is to empirically study the effect of employee involvement in the workplace on job satisfaction for millennial workers in Colombia. Design/methodology/approach: Data were obtained from a ...

This exploratory research focused on an investigation of the emotional factors that cause Brazilian sector employees to perform their tasks well. A case study was carried out using Brazilian Social and Development Bank ...

Purpose: The purpose of this paper is to empirically study the effect of employee involvement in the workplace on job satisfaction for millennial workers in Colombia. Design/methodology/approach: Data were obtained from a ...