Purpose – The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is necessary in the presence of streamlined recovery processes when customers attribute responsibility for the recovery ...

The concept of need for recovery from work (NFR) was deduced from the effort recuperation model. In this model work produces costs in terms of effort during the working day. When there is enough time and possibilities to ...

Purpose – The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is necessary in the presence of streamlined recovery processes when customers attribute responsibility for the recovery ...

Addressing mental health needs is a central focus of the Colombian Government’s framework for socio-political reconstruction following over 60 years of conflict. Informed by WHO standards, country efforts utilise biopsychosocial ...

Background: The World Health Organization (WHO) declared COVID-19 as a pandemic on March 11, 2020. There is sudden need of statistical modeling due to onset of COVID-19 pandemic across the world. But health planning and ...

OBJECTIVE: To translate and culturally adapt the Need for Recovery Scale (NFR) to Brazilian Portuguese and to assess the psychometric properties of the Brazilian version among industrial workers. METHODS: The translation ...

This document outlines the situation and challenges of infrastructure investments in Latin America and the Caribbean, taking the global environment as a reference, and sets out some considerations on the behaviour of ...