The Intemational Federation for Information and Documentation (FID) is the international professional association of institutions and individuals who are developing, producing, researching and using information products, ...

ISDN (Integrated Services Digital Network) is a technology that allows transmission of data, images, voice, video and text in digital form.

This presentation contains the most common terms used in the area of the internet, ranging from its definition to the different ways to connect and the services we offer.

This study had as its main objective delineating an improvements plan for the Service Operations department of a defined company, based on the book "Service Operations", which is part of ITIL (Information Technology ...

Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important ...

In this paper we describe the results of an empirical study about the information needs of system administrators. This study is based on an electronic survey with more than 200 systems administrators, or sysadmins, working ...

The informational architecture of the public pages of the Canadian Headquarters of the Inter-American Institute for Agricultural Cooperation is presented; a simple guide to page segments and their informational content.

The article explores the relationships between distance education, information and communication technologies and teacher education. Its focus is on the interactive media and its uses in an in-service teacher education ...