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A structural-semantic web service selection approach to improve retrievability of web services
(Springer, 2018-12-27)
Service-Oriented Computing promotes building applications by consuming and reusing Web Services. However, the selection of adequate Web Services given a client application is still a major challenge. The effort of assessing ...
A framework for monitoring and runtime recovery of web service-based applications
(Insticc-inst Syst Technologies Information Control & Communication, 2008-01-01)
Service provisioning is a challenging research area for the design and implementation of autonomic service-oriented software systems. It includes automated QoS management for such systems and their applications. Monitoring, ...
Information and reference services in hybrid librariesServiço de referência e informação no contexto da hibridez em bibliotecas
(2021-03-30)
Introduction: To make relevant information available to its users, the library provides reference and information service, which helps, in a personalized way, users satisfy their information needs. To achieve their purposes, ...
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
GRAPHICAL REPRESENTATIONS of MESSAGE EXCHANGES INTO WEB SERVICE-BASED APPLICATIONS
(Insticc-inst Syst Technologies Information Control & Communication, 2008-01-01)
Web service-based application is an architectural style, where a collection of Web services communicate to each other to execute processes. With the popularity increase of Web service-based applications and since messages ...
GRAPHICAL REPRESENTATIONS of MESSAGE EXCHANGES INTO WEB SERVICE-BASED APPLICATIONS
(Insticc-inst Syst Technologies Information Control & Communication, 2008-01-01)
Web service-based application is an architectural style, where a collection of Web services communicate to each other to execute processes. With the popularity increase of Web service-based applications and since messages ...
Understanding the interaction between actors in the product-service system development
(Instituto de Inovação e Gestão de Desenvolvimento do Produto, 2017)
Plano de melhorias para as operações de serviço de um grupo empresarial, com base no framework ITIL
(Universidade Tecnológica Federal do ParanáCuritibaBrasilCurso de Especialização em Gestão de Tecnologia da Informação e ComunicaçãoUTFPR, 2016-09-20)
This study had as its main objective delineating an improvements plan for the Service Operations department of a defined company, based on the book "Service Operations", which is part of ITIL (Information Technology ...
Information needs of system administrators in information technology service factories
(Assoc Computing Machinery, 2011)
In this paper we describe the results of an empirical study about the information needs of system administrators. This study is based on an electronic survey with more than 200 systems administrators, or sysadmins, working ...