Marketing intelligence fosters two major developments within digital service marketing. On the one hand, a boom of services seems to have evolved, accelerated by the opportunities of marketing intelligence. It has contributed ...

This paper presents an alternative methodology for competitive intelligence through data visualization. The paper evaluates the possibilities offered by social media to collect data about the customer satisfaction with ...

Service-Oriented Architecture (SOA) has gained considerable popularity for the development of distributed enterprise-wide applications within the software industry. The SOA paradigm promotes the reusability and integrability ...

Intelligent environments need interactions capable of detecting users and providing them with good-quality contextual information. In this sense we adapt technologies, identifying and locating people for supporting their ...

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...

The concept of epidemiological intelligence, as a construction of information societies, goes beyond monitoring a list of diseases and the ability to elicit rapid responses. The concept should consider the complexity of ...

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. Such an approach is characterized by: • Integrating many ...

The increase in computational technologies for means of transport, especially vehicles, has provided great benefits through Intelligent Transport Systems (ITS). Drivers, passengers, and pedestrians rely on computer ...