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Students’ perception on customer experience: a comparative study
(Springer, 2020)
Biodiversity loss threatens human well-being.
(Plos, 2006-08)
The diversity of life on Earth is dramatically affected by Human alterations of ecosystems. Compelling evidence now shows that the reverse is also true: biodiversity in the broad snsse affects the properties of ecosystem ...
Improving University Quality of Services through Mobile Devices: The Case of the Technological University of Panama
(12/02/2013)
Society evolves at a rapid pace, integrates the latest everydays life technologies and squeezes the benefits of innovation. At the same time, universities follow these same steps, creating great possibilities by providing ...
The impact of human resource management practices on service recovery performance
(Universidad del Zulia, 2020)
Macroprocess 09 Management of Human Capital
(Carlos Figueroa Picado, 2022-11-23)
A Process Manual. Contains the diagrammed flows of activities, sub processes and processes that, together, make up the Macroprocess 9 Human Capital Management.
Provision of ecosystem services by the Aysén watershed, Chilean Patagonia, to rural households
(2013)
How much do ecosystems contribute to the wellbeing of rural populations in developing nations? In this article we provide an answer to this question through an eco-social study of two provisioning ecosystem services (wood ...
Propuesta metodológica para medir la calidad del servicio de consulta externa en medicina general
(Universidad IcesiFacultad de Ciencias Administrativas y Económicas, 2011-07-06)
This article offers a methodological
proposal for measuring quality of
outpatient service using the model
of tolerance zone. A mix of in-depth
interviews, focus group meetings,
exploratory factor analysis, and ...
When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry
(2018-01-01)
Purpose: Drawing on the ability–motivation–opportunity theory applied to the greening of service industries, this paper aims to analyze the extent to which green human resource management plays a role in the adoption of ...