This article develops concepts regarding the change in the regulations established in Peru on the certification, accreditation and authorization process of the customs representative, as well as the requirements that the ...

In order to obtain commercial advantages over competitors, companies in all segments are improving their relationship with customers. The supermarket segment is no different and investments in customer relationship management ...

This paper presents a dynamic model approach to analyze the utility generated by a customer’s buying behavior dynamics. The dynamic of the model is represented by a class of controllable finite Markov Decision Process ...

This study discusses the use of loyalty programs and Customer perception in, agricultural market. The theoretical review includes relationship marketing, its objectives, dimensions and instruments, and loyalty programs. ...

Apesar da rotatividade de clientes, ou Customer Churn, nas indústrias de serviços ter sido estudada extensivamente, o Software as a Service ainda não representa um foco específico de pesquisas acadêmicas especialmente no ...

Supply Networks (SN) are complex systems involving the interaction of different actors, very often, with different objectives and goals. Among the different existing modeling approaches, agent-based systems can properly ...

The seventeenth Meeting of National Customs Directors of Latin America, Spain and Portugal was held in Santa Cruz, Bolivia from 27 to 31 January 1997. The meeting was attended by representatives from Argentina, Bolivia, ...