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Understanding Customer Experience: How Does the Lack of Customer Service Affect the Frequency of Use and Retention of Users in a Fintech? It is Profitable to Invest in Improving the Customer Service Center?
(Universidad Torcuato Di Tella, 2021)
The present work focuses on evaluating the economic feasibility of providing a superior customer support experience to a major Latin American fintech’s customers. The objective is to improve a real business initiative ...
Marketing relacional, un estudio sobre customer engagement, customer experience y customer success
(Universidad del Azuay, 2021)
Customer Integration in Service Innovation: An Exploratory Study
(Universidad Alberto Hurtado. Facultad de Economía y Negocios, 2014)
Mass customization under the internet of things
(Universidad del Zulia, 2020)
Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...
Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation
(Frontiers Media S.A., 2024)