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The effect of customer satisfaction on customer loyalty in the motor industry
(Universidad del Zulia, 2019)
Customer Experience Management as a key factor for customer satisfaction & business growth
(2020-10-08)
Por su novedad, son muy pocos los estudios que mencionan al CEM como factor potencial para una mejor satisfacción del cliente y especialmente para el crecimiento del negocio.
El objetivo de esta tesis es ofrecer una ...
The role of customer experience in the omnichannel strategy during the purchasing proces
(Associacao Iberica de Sistemas e Tecnologias de Informacao, 2020-09-01)
Nowadays, a hyper-connected consumer is not satisfied with using only one channel of everything the brand offers, but rather looks for the diversity of options to make their purchase. This research seeks to analyze how the ...
The choice channel of financial innovation
(2018-11-15)
Financial innovation in recent decades has expanded portfolio choice. We investigate how greater choice a¤ects investors.savings and asset returns. We establish a choice channel by which greater portfolio choice increases ...
Use perception analysis in custom made footwear for people with physical disability
(2018-01-01)
People with hemiparesis (partial paralysis in one side of the body) present alteration in their corporal balance and foot deformity, reinforcing the need for more ergonomically adequate shoes to promote safety and comfort. ...
Sustainable value to the customer through the relationship between quality and marketing
(Universidad del Zulia, 2019)
Using baseline methods to identify non-technical losses in the context of smart grids
(2013-08-26)
Demand response has gained increasing importance in the context of competitive electricity markets and smart grid environments. In addition to the importance that has been given to the development of business models for ...
Using baseline methods to identify non-technical losses in the context of smart grids
(2013-08-26)
Demand response has gained increasing importance in the context of competitive electricity markets and smart grid environments. In addition to the importance that has been given to the development of business models for ...