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Comportamento e decisão de consumo de bares e boates no segmento LGBT na cidade de Natal/RN
(Universidade Federal do Rio Grande do NorteBrasilUFRNAdministração, 2019-06-19)
The challenges faced by the pubs’ and nightclubs’ market, and also the lack of knowledge about the consumption habits of the LGBT community raise the questioning on how is the costumer behavior on this segment and what ...
Business management model to reduce the sales cycle in software development SMBs using BPM, CRM and SCRUM
(Universidad de LimaPE, 2023)
Currently, software companies in the market need an established brand value that grows over the years through continuous improvement, so it is important to build an efficient service that distinguishes the organization ...
An ESP needs analysis for T-systems costumer service specialists
(2015-11)
“According to the Association of Departments of Foreign Languages, learning a new language always gives students a wide opportunity to get a better and, in some cases, well-paid job. This research is about LEI Students who ...
O desenvolvimento de vestidos de noivas a partir de conceitos da sustentabilidade
(Universidade Tecnológica Federal do ParanáApucaranaBrasilTecnologia em Design de ModaUTFPR, 2013-08-30)
The main point of this study is the application of sustainability concepts to the design of wedding dresses. The current consumption is unsustainable in the long term, and concern for the environment and natural resources ...
Dimensões da qualidade em serviços: um estudo no setor de B2C brasileiro
(2012)
With the focus on quality of services, this work uses a methodology based on questionnaires for evaluating companies and consumers, with the objective of studying the dimensions of quality within the segment of Brazilian ...
Serviços ao cliente como estratégia de relacionamento: um estudo sobre a satisfação e a lealdade do consumidor em uma rede supermercadista
(Universidade Federal de Santa MariaBRAdministraçãoUFSMPrograma de Pós-Graduação em Administração, 2006-09-06)
In the last twenty years there have been an increasing number of companies that chose strategies to establish a relationship with their clients. In consequence, several studies concerning the Relationship Marketing have ...
Atitude do consumidor diante das práticas de marketing:um estudo comparativo entre jovens e idosos
(Centro Universitário FEI, São Paulo, 2019)
Costumer service and satisfaction
(Universidad Autónoma de Bucaramanga UNABFacultad Ciencias Económicas, Administrativas y ContablesEditorial UNAB, 2002)
El buen servicio al cliente no siempre se nota, pero el mal servicio invariablemente sí. El autor le explica cómo el servicio al cliente afecta el éxito a corto y largo plazo de una empresa.
Generar soluciones al cliente: el servicio del futuro
(Ediciones Universidad Simón BolívarFacultad de Administración y Negocios, 2019)
El presente caso tuvo como objetivo analizar las mejoras necesarias para favorecer la optimización del servicio al cliente, basado en factores internos que influyen en la forma de generar los servicios que se brindan a los ...