E-government requires the intensive use of ICTs (information and communication technologies) in public institutions to deliver services to citizens efficiently and effectively. E-government allows the transformation of the ...

Changing governance paradigms has been shaping and reshaping the landscape of citizen-administration relationships, from impartial application of rules and regulations by administration to exercise its authority over ...

The evolution of the movement known as New Public Management has increased pressure on state bureaucracies to analyze the citizens as customers. In recent years, the measures implemented by governments to make the ...

This article presents a proposal for the use of virtual assistants integrated into a Spatial Data Infrastructure (SDI), which will facilitate citizen's access to available resources in creating geospatial information ...

Governments around the world are using digital technologies as an innovative fashion to transform the way they transmit information, decision-making and the provision of services to citizens, as well as to solve challenges ...

Governments around the world are using digital technologies as an innovative fashion to transform the way they transmit information, decision-making and the provision of services to citizens, as well as to solve challenges ...

This work had as thematic to explain to the reader the importance of attending to the citizen of São Jose dos Campos. Through the different ways of attending such as the personal attending digital attenfing and telephone ...

By following private initiative steps that invests in information technology and led by institutional theory the government also concentrates efforts on communication policy development as well as the use of new technologies ...

By following private initiative steps that invests in information technology and led by institutional theory the government also concentrates efforts on communication policy development as well as the use of new technologies ...