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Mostrando ítems 1-10 de 2006
E-government and e-services in local government: A case study
(World Scientific and Engineering Academy and SocietyPE, 2021-07-09)
E-government requires the intensive use of ICTs (information and communication technologies) in public institutions to deliver services to citizens efficiently and effectively. E-government allows the transformation of the ...
Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age
(Elsevier Ltd, 2018-10)
Changing governance paradigms has been shaping and reshaping the landscape of citizen-administration relationships, from impartial application of rules and regulations by administration to exercise its authority over ...
Marketing de relacionamento no setor público: um modelo de gestão da relação entre os cidadãos e a administração pública
(Universidade Federal de Minas GeraisUFMG, 2014-03-20)
The evolution of the movement known as New Public Management has increased pressure on state bureaucracies to analyze the citizens as customers. In recent years, the measures implemented by governments to make the ...
Virtual Assistants to bring geospatial information closer to a smart citizen
(Institute of Electrical and Electronics Engineers, 2022)
This article presents a proposal for the use of virtual assistants integrated into a Spatial Data Infrastructure (SDI), which will facilitate citizen's access to available resources in creating geospatial information ...
Avaliação do sucesso do governo móvel (m-gov) na perspectiva dos cidadãos
(Universidade do Vale do Rio dos Sinos, 2022-05-25)
Governments around the world are using digital technologies as an innovative fashion to transform the way they transmit information, decision-making and the provision of services to citizens, as well as to solve challenges ...
Avaliação do sucesso do governo móvel (m-gov) na perspectiva dos cidadãos
(Universidade do Vale do Rio dos Sinos, 2022-05-25)
Governments around the world are using digital technologies as an innovative fashion to transform the way they transmit information, decision-making and the provision of services to citizens, as well as to solve challenges ...
Atendimento ao cidadão através da Central 156: o caso do município de São José dos Campos - SP
(Universidade Tecnológica Federal do ParanáCuritiba, 2012-11-23)
This work had as thematic to explain to the reader the importance of attending to the citizen of São Jose dos Campos. Through the different ways of attending such as the personal attending digital attenfing and telephone ...
Governo eletrônico: aprimoramento da transparência dos serviços da gestão pública através da relação G2C: um estudo de caso na Prefeitura Municipal de Cachoeirinha, RS
(Universidade do Vale do Rio dos Sinos, 2012-07-26)
By following private initiative steps that invests in information technology and led by institutional theory the government also concentrates efforts on communication policy development as well as the use of new technologies ...
Governo eletrônico: aprimoramento da transparência dos serviços da gestão pública através da relação G2C: um estudo de caso na Prefeitura Municipal de Cachoeirinha, RS
(Universidade do Vale do Rio dos Sinos, 2012-07-26)
By following private initiative steps that invests in information technology and led by institutional theory the government also concentrates efforts on communication policy development as well as the use of new technologies ...