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Influence of customer value orientation, brand value, and business ethics level on organizational performance
(Fund Escola Comercio Alvares Penteado-FECAP, 2016)
Purpose – Customer value orientation, brand value and business
ethics are critical variables to developing long-term relationships with
customers and achieve sustainable sales growth over time. Th is research
shows how ...
Customer Experience Management as a key factor for customer satisfaction & business growth
(2020-10-08)
Por su novedad, son muy pocos los estudios que mencionan al CEM como factor potencial para una mejor satisfacción del cliente y especialmente para el crecimiento del negocio.
El objetivo de esta tesis es ofrecer una ...
Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of ...
Using Customer Knowledge Surveys to Explain Sales of Postgraduate Programs: A Machine Learning Approach
Universities collect information from each customer that contacts them through their websites and social media profiles. Customer knowledge surveys are the main information-gathering tool used to obtain this information ...
Understanding Customer Experience: How Does the Lack of Customer Service Affect the Frequency of Use and Retention of Users in a Fintech? It is Profitable to Invest in Improving the Customer Service Center?
(Universidad Torcuato Di Tella, 2021)
The present work focuses on evaluating the economic feasibility of providing a superior customer support experience to a major Latin American fintech’s customers. The objective is to improve a real business initiative ...
Process Improvement of Business and Importance of Customer Feedback
(Universidad del Zulia, 2019)
Gamification and service marketing
(Springer Open, 2016)
Being flexible through customization - The impact of incubator focus and customization strategies on incubatee survival and growth
(Elsevier Science Bv, 2016-09)
Given the increased importance of flexibility in company development models, it is not surprising that start-up support structures such as business incubators give more attention to flexible service offerings. In this ...
Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2010-12-14)
The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and ...