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Service design with applications to health care institutions
(Business Expert Press, 2017)
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...
Business engineering and service design. Vol. I
(Business Expert Press, 2016)
This work presents an innovative approach to business design, known as
Business Engineering, and its application to service offerings design in
general. Such an approach is characterized by:
• Integrating many ...
A PATTERN MODEL FOR ASSESSING WORK COMPETENCIES USING PETRI NETS
(International Journal of applied mathematics and computer science, Vol. 7, No. 4, 2010)
This paper presents a formal framework for human behavior modeling, analysis and validation. It proposes a competencies model for representing the position profile of an employee/candidate and it uses the Hierarchical ...
Specification of behavioral anti-patterns for the verification of block-structured Collaborative Business Processes
(Elsevier Science, 2016-07)
Context: The verification of the control flow of a Collaborative Business Process (CBP) is important when developing cross-organizational systems, since the control flow defines the behavior of the cross-organizational ...