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Macroprocess 01 Knowledge Management
(Carlos Figueroa Picado, 2022-02-22)
Macroprocess 1 Knowledge Management aims to “Guarantee the continuous collaborative creation, effective coordination and shared use of knowledge in matters related to agricultural development and rural well-being at the ...
Researchers' information needs in the bibliographic database : a literature review
(2014)
This article presents a literature review whose aim was to identify the reported information needs of researchers when they consult bibliographic databases. Initially, 192 articles were retrieved using Scopus, Web of Science ...
A oferta de serviços de informação por situação de vida em sítios Web de bibliotecas virtuais: em busca da qualidade no atendimento
(UNIV FED PARAIBA CCSA, 2008)
With the advent and development of technology, mainly in the Internet, more and more electronic services are being offered to customers in all areas of business, especially in the offering of information services, as in ...
Service-learning as a new methodological tendency
Service-learning is a methodology that implies an educational engagement with the community. Both teachers and learners are included in projects developed with a social aim, by which all parts result benefited in one way ...
Performance no atendimento com autosserviços: o caso da operadora beta
(Universidade Tecnológica Federal do ParanáCuritibaBrasilEspecialização em Gestão de Serviços de TelecomunicaçõesUTFPR, 2017-12-08)
This work addresses the topic of service automation, aiming at performance in attendance with results. The objective is to develop indicators to provide support for decision making in process automation and standardization. ...
A organização da informação em plataforma de gestão de referências, a Zotero: a coleção Lélia Gonzalez e o projeto memória
(Universidade Tecnológica Federal do ParanáCuritibaBrasilPrograma de Pós-Graduação em Tecnologia e SociedadeUTFPR, 2017-09-01)
This dissertation intends to publicize and to present to researchers the organization of information and the open education, the Zotero platform, a tool for management of references, through workshops and tutorial. It also ...
Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares
(Universidade do Vale do Rio dos Sinos, 2012-06-29)
Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In ...