Buscar
Mostrando ítems 81-90 de 38314
Service process and outcome quality: a study on Brazilian municipalities' education service
(2019-12-19)
This study aims to analyse the impact of ten dimensions of the education service process in the municipalities of São Paulo, Brazil, on students’ performance (the education service outcome) – assessed by the IDEB scores. ...
Estimating Web Service Interface Quality through Conventional Object-oriented Metrics [Latindex]
(CLEI (Latin-American Center for Informatics Studies), 2013-04)
Historically, software engineers have conceived metric suites as valuable tools to estimate the quality of their software artifacts. Recently, a fresh computing paradigm called Service-Oriented Computing (SOC) has emerged ...
O fortalecimento das cooperativas agroindustriais utilizando a qualidade dos serviços para a fidelização dos cooperados
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2012-01-26)
The success of cooperatives depends increasingly on the opportunities of people to
integrate the cooperative environment to be valued to ensure a quality service to its members
and customers. It is known that with the ...
Factors affecting bus service quality: The case of Santiago, Chile
(Taylor & Francis, 2019)
An econometric analysis is conducted to quantify the impact of different variables on the service quality of the Santiago, Chile bus system. The indicators tested as measures of service quality are the average bus speed, ...
Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature
(Universidad de LimaPE, 2023)
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. ...
Despliegue de la función de calidad
(2015-06-30)
Quality function deployment with its acronym QFD is a quantitative quality tool type, different industries and services used to improve products and services; The automotive industry used in the design and development of ...
Influence of online shopping e-service quality on consumers' perceptions and behavior
(Instituto Tecnológico y de Estudios Superiores de Monterrey, 2015)